Device Driver System Version: Difference between revisions
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== Situation == | == Situation == | ||
End-user is using different versions of RadiMation. These different versions could also have different versions of the Device Driver system as well. | End-user is using different versions of {{RadiMation}}. These different versions could also have different versions of the Device Driver system as well. | ||
== Questions == | == Questions == | ||
* 1. How can I verify the Device Driver system of my currently used RadiMation version? | * 1. How can I verify the Device Driver system of my currently used {{RadiMation}} version? | ||
* 2. The RadiMation support team has fixed an issue in the device drivers system and send me an e-mail that it is made available by download. It seems that the version of RadiMation is not yet available for me. | * 2. The {{RadiMation}} support team has fixed an issue in the device drivers system and send me an e-mail that it is made available by download. It seems that the version of {{RadiMation}} is not yet available for me. | ||
== Clarification / Solution == | == Clarification / Solution == | ||
* 1. This can simply be verified by clicking the menu HELP -> ABOUT... and a splash screen will be shown. The version number information can be found in the right-most corner at the top. | * 1. This can simply be verified by clicking the menu HELP -> ABOUT... and a splash screen will be shown. The version number information can be found in the right-most corner at the top. | ||
* 2. To begin with, the RadiMation software and device drivers system are developed to have their own version and installation. If any issues are solved in the device drivers system, they are normally already applicable by only performing an update of the drivers to the current used RadiMation version of the customer or by installing the latest version of RadiMation, which includes this device drivers version. In this case, the new RadiMation version is version X, which seems to be not yet available. This version also includes the solved issues. Therefore, any customer who is installing this RadiMation version X in the future will directly have this device drivers version installed, which includes these fixes. Therefore, versions of both the Device Drivers system and the RadiMation versions varies for each specific solution. It may be that the automatically generated e-mails from our issue database Test Track will indicate in which specific version of RadiMation a particular solution is available. In general, it is only needed to perform a device drivers system update (available from our RadiWiki site: [[Device drivers]]) and no RadiMation update is needed to make use of fixed device drivers system issues. Fixed RadiMation issues still requires updating RadiMation to the fixed version. | * 2. To begin with, the RadiMation software and device drivers system are developed to have their own version and installation. If any issues are solved in the device drivers system, they are normally already applicable by only performing an update of the drivers to the current used {{RadiMation}} version of the customer or by installing the latest version of {{RadiMation}}, which includes this device drivers version. In this case, the new {{RadiMation}} version is version X, which seems to be not yet available. This version also includes the solved issues. Therefore, any customer who is installing this {{RadiMation}} version X in the future will directly have this device drivers version installed, which includes these fixes. Therefore, versions of both the Device Drivers system and the {{RadiMation}} versions varies for each specific solution. It may be that the automatically generated e-mails from our issue database Test Track will indicate in which specific version of {{RadiMation}} a particular solution is available. In general, it is only needed to perform a device drivers system update (available from our RadiWiki site: [[Device drivers]]) and no {{RadiMation}} update is needed to make use of fixed device drivers system issues. Fixed {{RadiMation}} issues still requires updating {{RadiMation}} to the fixed version. | ||
[[Category:Support]] | [[Category:Support]] | ||
[[Category:RadiMation]] | [[Category:RadiMation]] | ||
Revision as of 10:45, 10 March 2015
General Support Information
This page provides additional help with a specific or general problem or question.
Situation
End-user is using different versions of RadiMation®. These different versions could also have different versions of the Device Driver system as well.
Questions
- 1. How can I verify the Device Driver system of my currently used RadiMation® version?
- 2. The RadiMation® support team has fixed an issue in the device drivers system and send me an e-mail that it is made available by download. It seems that the version of RadiMation® is not yet available for me.
Clarification / Solution
- 1. This can simply be verified by clicking the menu HELP -> ABOUT... and a splash screen will be shown. The version number information can be found in the right-most corner at the top.
- 2. To begin with, the RadiMation software and device drivers system are developed to have their own version and installation. If any issues are solved in the device drivers system, they are normally already applicable by only performing an update of the drivers to the current used RadiMation® version of the customer or by installing the latest version of RadiMation®, which includes this device drivers version. In this case, the new RadiMation® version is version X, which seems to be not yet available. This version also includes the solved issues. Therefore, any customer who is installing this RadiMation® version X in the future will directly have this device drivers version installed, which includes these fixes. Therefore, versions of both the Device Drivers system and the RadiMation® versions varies for each specific solution. It may be that the automatically generated e-mails from our issue database Test Track will indicate in which specific version of RadiMation® a particular solution is available. In general, it is only needed to perform a device drivers system update (available from our RadiWiki site: Device drivers) and no RadiMation® update is needed to make use of fixed device drivers system issues. Fixed RadiMation® issues still requires updating RadiMation® to the fixed version.