Issue information

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General Support Information[edit]

This page provides additional help with a specific or general problem or question.

Situation[edit]

The provided problem description/information was insufficient, the following information is a minimum:

General information;[edit]

Additional information;[edit]

  • Send the used RadiMation® TSF file(s) (.TSF).
  • Send the measurement data file(s) (.Txx).
  • Send screenshots of all RadiMation® errors shown related to this problem. Makes sure that the 'Details' button is pressed before the screenshot is made.
  • Create a Capture log file(s) preferable as a RadiLog file.
  • Make sure that the above files are related. E.g. the capture(s) and the additional file(s) must be used/created during the same test, with the same RadiMation® version and device driver version.

Optional information;[edit]

  • If possible provide a description how the problem can be reproduced.

Send the above requested information and files to the support department by e-mailing to the RadiMation® Support Team at radimation-support@raditeq.com.