Issue information: Difference between revisions

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== General information; ==
== General information; ==
* Operating system.
* Operating system.
* RadiMation version.
* {{RadiMation}} version.
* [[Device Driver System Version]].
* [[Device Driver System Version]].
* Related Module.
* Related {{RadiMation}} Test Module.
* Problem description.
* Problem description.


== Additional information; ==
== Additional information; ==
* Send the used RadiMation TSF file(s) (.TSF).
* Send the used {{RadiMation}} TSF file(s) (.TSF).
* Send the measurement data file(s) (.Txx).
* Send the measurement data file(s) (.Txx).
* Send screenshots of all RadiMation errors shown related to this problem. Makes sure that the 'Details' button is pressed before the screenshot is made.
* Send screenshots of all {{RadiMation}} errors shown related to this problem. Makes sure that the 'Details' button is pressed before the screenshot is made.
* Create a [[Capture log file]](s).
* Create a [[Capture log file]](s) preferable as a RadiLog file.
* Make sure that the above files are related. E.g. the capture(s) and the additional file(s) must be used/created during the same test, with the same RadiMation version and device driver version.
* Make sure that the above files are related. E.g. the capture(s) and the additional file(s) must be used/created during the same test, with the same {{RadiMation}} version and device driver version.


== Optional information; ==
== Optional information; ==
* If possible provide a description how the problem can be reproduced.
* If possible provide a description how the problem can be reproduced.


Send the above requested information and files to the support department by e-mailing to the {{Radimation}} Support Team at {{MailSupport}}.
Send the above requested information and files to the support department by e-mailing to the {{RadiMation}} Support Team at {{MailSupport}}.




[[Category:Support]]
[[Category:Support]]
[[Category:RadiMation]]
[[Category:RadiMation]]

Latest revision as of 20:25, 5 October 2024

General Support Information[edit]

This page provides additional help with a specific or general problem or question.

Situation[edit]

The provided problem description/information was insufficient, the following information is a minimum:

General information;[edit]

Additional information;[edit]

  • Send the used RadiMation® TSF file(s) (.TSF).
  • Send the measurement data file(s) (.Txx).
  • Send screenshots of all RadiMation® errors shown related to this problem. Makes sure that the 'Details' button is pressed before the screenshot is made.
  • Create a Capture log file(s) preferable as a RadiLog file.
  • Make sure that the above files are related. E.g. the capture(s) and the additional file(s) must be used/created during the same test, with the same RadiMation® version and device driver version.

Optional information;[edit]

  • If possible provide a description how the problem can be reproduced.

Send the above requested information and files to the support department by e-mailing to the RadiMation® Support Team at radimation-support@raditeq.com.