E-Mail support suggestion: Difference between revisions
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# Create one e-mail address and give this a clear name like Support or RadiMationSupport. By doing so you can direct the e-mail flow in to one direction. Your customer can bookmark this address, and use this in future communication. | # Create one e-mail address and give this a clear name like Support or RadiMationSupport. By doing so you can direct the e-mail flow in to one direction. Your customer can bookmark this address, and use this in future communication. | ||
# Use the support e-mail account for sending e-mails to customers. Customers often reply to | # Use the support e-mail account for sending e-mails to customers. Customers often reply to the e-mail you send from, 99,9% of your customers use the reply button. The e-mail comes back into your support box. | ||
# Keep your support inbox clean. If the inbox not clean then you have no idea what needs to be handled and what is solved. A good way of cleaning your inbox is creating folders in the inbox. Give the folders the same name as your customer, and store every e-mail conversation in this folder. Your support inbox may look something like this *Inbox **customer A **customer B **customer C **customer D | |||
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Revision as of 09:04, 4 February 2009
E-Mail support suggestion(s)
As communication with a customer is often done by e-mail it is very hard to keep the right people notified without sending everybody in the company e-mails.
The RadiMation® support team has got the same problems as to how do you manage this? This page contains suggestions of how you can structure the e-mail flow into the right direction.
- Create one e-mail address and give this a clear name like Support or RadiMationSupport. By doing so you can direct the e-mail flow in to one direction. Your customer can bookmark this address, and use this in future communication.
- Use the support e-mail account for sending e-mails to customers. Customers often reply to the e-mail you send from, 99,9% of your customers use the reply button. The e-mail comes back into your support box.
- Keep your support inbox clean. If the inbox not clean then you have no idea what needs to be handled and what is solved. A good way of cleaning your inbox is creating folders in the inbox. Give the folders the same name as your customer, and store every e-mail conversation in this folder. Your support inbox may look something like this *Inbox **customer A **customer B **customer C **customer D