RadiMation Error: 536871935: Difference between revisions
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= Software Protection Key could not be found = | = Software Protection Key could not be found = | ||
The software protection could not be found. This error is generated in case the | The [[RadiMation]] software is protected with a [[Software Protection Key]], which also contains the information of the modules that are activated. | ||
This error indicates that the software protection key could not be found. This error is generated in case the software protection key is not correctly connected or when the license to use the connected software protection key is expired. If this is the case, you are not allowed to use this version of RadiMation anymore. | |||
== Solutions to verify if the Dongle is correctly recognized == | == Solutions to verify if the Dongle is correctly recognized == | ||
* If you are currently evaluating the {{RadiMation}} software, it is also possible to provide you with a temporary software protection key. With that temporary key, you can evaluate the fully licensed version of {{RadiMation}}. Please contact {{MailSupport}} or http://www.dare.eu/instruments/emc-test-software/free-radimation-trial to request a trial key. | |||
* Check if the green LED of the [[Dongle]] is burning continuously; | * Check if the green LED of the [[Dongle]] is burning continuously; | ||
* Unplug the [[Dongle]] from the USB port and use (if possible) another USB port; | * Unplug the [[Dongle]] from the USB port and use (if possible) another USB port; | ||
Revision as of 14:51, 25 February 2016
Software Protection Key could not be found[edit]
The RadiMation software is protected with a Software Protection Key, which also contains the information of the modules that are activated. This error indicates that the software protection key could not be found. This error is generated in case the software protection key is not correctly connected or when the license to use the connected software protection key is expired. If this is the case, you are not allowed to use this version of RadiMation anymore.
Solutions to verify if the Dongle is correctly recognized[edit]
- If you are currently evaluating the RadiMation® software, it is also possible to provide you with a temporary software protection key. With that temporary key, you can evaluate the fully licensed version of RadiMation®. Please contact radimation-support@raditeq.com or http://www.dare.eu/instruments/emc-test-software/free-radimation-trial to request a trial key.
- Check if the green LED of the Dongle is burning continuously;
- Unplug the Dongle from the USB port and use (if possible) another USB port;
- Completely shutdown and restart your computer;
- Install the latest Software protection Device Drivers and ensure a restart after installation has finished;
- Make sure the Dongle is properly connected before RadiMation is started and will remain connected during the complete RadiMation session;
- Contact your reseller or DARE!! Instruments by mailing to radimation-support@raditeq.com) to receive additional support. Make sure to include a screenshot of the versions of the installed Sentinel drivers in Windows.
Solutions to verify if the Dongle is still valid[edit]
- Please contact your reseller or DARE!! Instruments by mailing to radimation-support@raditeq.com) to get an updated license, which can be used with the current version of RadiMation.