RadiLog: Difference between revisions

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An issue could be a bug or something that is not working correctly, or working differently then expected.
#REDIRECT [[Error Report]]
 
== Reporting an issue==
When facing an error with Radimation, the error can be directly reported to the RadiMation support.
 
When an error occurs, the user gets notified trough the RadiMation error window. In the details section of the RadiMation error, a Report button is present. This button allows the users to directly report the error.
 
 
[[File:Report1.png]]
 
 
The report automatically contains all recent communication with hardware. An screenshot will be made when the report button is pressed.
At the Error Report window, users might deselect the print screen or other information for privacy concerns.
 
 
[[File:Report2.png]]
 
 
The easiest way to report any issues in our {{RadiMation}} software, is by filling in a [http://www.dare.eu/en/instruments/emc-test-software/radimation-issue-report online form] on our web-site. It can be used to report all kind of detected problems. The provided information will be directly forwarded to {{MailSupport}}, and will then be handled accordingly.
 
This form is available for everyone, so there is no need to have an account for our [http://www.dare.nl dare.nl] website. So also other customers can use this form to report detected {{RadiMation}} problems. We strongly encourage you to provide this possibility to your customers.
 
 
The link to the [http://dare.eu/en/instruments/emc-test-software/radimation-issue-report form] is: http://dare.eu/en/instruments/emc-test-software/radimation-issue-report
 
== Resellers ==
{{Note|[[Resellers]] that have direct access to the [[TestTrack]] database, should enter the details of the detected problem directly into the database. Please see the notes on [[Reporting Bugs In Database]].}}
 
Resellers of [[RadiMation|{{RadiMation}}]] can access extensive information of all the reported bugs via the '[http://testtrack.radimation.com RadiMation defect database]' accessible at http://testtrack.radimation.com, or through the usage of the [[TestTrack]] program.
 
An account is needed to access this information. If you do not have an account, we can create one for you by sending a request to {{MailSupport}}
 
[[Category:RadiMation]]

Latest revision as of 07:22, 30 January 2019

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