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| − | We are currently using TestTrack Pro Version 2010.1.0. You can download the correct client software to access the database from [http://ftp.radimation.com/RadiMation/TestTrack/ttwinclientinstall.exe here] | + | We are using Helix ALM to register and maintain all the reported tickets. |
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| − | {{Note|Installing a newer or an older version then the version running on the server will not work. You will get a warning message, when the version of the '''client''' and '''server''' software do not match.}}
| + | The Helix ALM server is currently running on an internal server, and is there for not accessible from the internet. |
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| − | | + | If information or details of a specific ticket number is needed, please send us an email on {{MailSupport}} and we will provide you with the requested details. |
| − | After installing use the following configuration to contact the database server:
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| − | [[Image:TestTrackServerSettings.jpg]]
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| − | [[Image:TestTrackSetupServerConnection.jpg]]
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| − | Then use your own log in information to connect to the database
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| − | [[Image:TestTrackStudioLogIn.jpg]]
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| − | == Adding a customer ==
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| − | The following steps can be used to add a new customer to the list of known customers in TestTrack
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| − | # Start TestTrack
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| − | # Show the list of customers (menu: View > Customers)
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| − | # Press the 'Add...' button
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| − | # Specify the company name in the 'Last Name:' field
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| − | # Select the 'Address' tab
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| − | # Specify the company name in the 'Company:' field
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| − | # Any additional field can also be specified on the 'Address' tab
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| − | # Press the 'Close' button, ensuring that the data will be saved (click 'yes')
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| − | # Show the list of security groups (menu: View > Security Groups)
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| − | # Open the security group that corresponds to the reseller of the customer, by double-clicking the group in the list.
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| − | # Ensure that the options 'Display Customers' and 'Display local' are enabled
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| − | # Select the new customer name in the 'Available Users' list box
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| − | # Press the 'Add >>' button to move the new customer to the 'Users in Group' list box
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| − | # Close the window by pressing the 'Ok' button
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| − | # Show the list of filters (menu: View > Filters)
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| − | # Select a filter for a customer, for example the filter: "Customer: ASML"
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| − | # Right-click the filter in the list, and select the 'Duplicate Filter' option.
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| − | # A new filter will now be created which has a ".1" prepended (in our example: "Customer: ASML.1". Open that filter by double-clicking it in the list.
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| − | # Update the name of the filter to include the correct new customer name by changing the value in the 'Name:' field
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| − | # Change the criteria of the filter, by double-clicking on the 'Found by is in list {...}' item
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| − | # Deselect the old customer name in the list of shown customers, and select the new customer name in the list. Then press 'Ok'
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| − | # Finalize the new filter by clicking on the 'Ok' button.
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| − | From now on the customer is now in TestTrack and all filters are correctly updated.
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