|
|
(14 intermediate revisions by the same user not shown) |
Line 1: |
Line 1: |
− | We are currently using TestTrack Pro Version 2015.0.1 to register and maintain all the reported issues. | + | We are using Helix ALM to register and maintain all the reported tickets. |
| | | |
− | = Online web interface =
| + | The Helix ALM server is currently running on an internal server, and is there for not accessible from the internet. |
− | The online web version of the TestTrack database is available at http://testtrack.radimation.com | |
| | | |
− | = Windows Client & Mac Client =
| + | If information or details of a specific ticket number is needed, please send us an email on {{MailSupport}} and we will provide you with the requested details. |
− | You can download the correct Microsoft Windows client software to access the TestTrack database from [http://ftp.radimation.com/RadiMation/TestTrack/ttclient_win_16010023_.exe here]
| |
− | | |
− | The TestTrack Client for Mac OS can be downloaded from [http://ftp.radimation.com/RadiMation/TestTrack/ttclient_macosx_16010023_.zip here]
| |
− | | |
− | {{Note|Installing a newer or an older version then the version running on the server will not work. You will get a warning message, when the version of the '''client''' and '''server''' software do not match.}}
| |
− | | |
− | | |
− | After installing use the following configuration to contact the database server:
| |
− | | |
− | [[Image:TestTrackServerSettings.jpg]]
| |
− | | |
− | [[Image:TestTrackSetupServerConnection.jpg]]
| |
− | | |
− | | |
− | Then use your own log in information to connect to the database
| |
− | | |
− | [[Image:TestTrackStudioLogIn.jpg]]
| |
− | | |
− | == Adding a customer ==
| |
− | The following steps can be used to add a new customer to the list of known customers in TestTrack
| |
− | | |
− | # Start TestTrack
| |
− | # Show the list of customers (menu: View > Customers)
| |
− | # Press the 'Add...' button
| |
− | # Specify the company name in the 'Last Name:' field
| |
− | # Add the new customer to the correct security group by selecting the group in the 'Security group: ' field. The correct group should be: 'Customer of <reseller-name>'.
| |
− | # Select the 'Address' tab
| |
− | # Specify the company name in the 'Company:' field
| |
− | # Any additional field can also be specified on the 'Address' tab
| |
− | # Press the 'Close' button, ensuring that the data will be saved (click 'yes')
| |
− | # Show the list of filters (menu: View > Filters)
| |
− | # Select a filter for a customer, for example the filter: "Customer: ASML"
| |
− | # Right-click the filter in the list, and select the 'Duplicate Filter' option.
| |
− | # A new filter will now be created which has a ".1" prepended (in our example: "Customer: ASML.1". Open that filter by double-clicking it in the list.
| |
− | # Update the name of the filter to include the correct new customer name by changing the value in the 'Name:' field
| |
− | # Change the criteria of the filter, by double-clicking on the 'Found by is in list {...}' item
| |
− | # Deselect the old customer name in the list of shown customers, and select the new customer name in the list. Then press 'Ok'
| |
− | # Finalize the new filter by clicking on the 'Ok' button.
| |
− | | |
− | From now on the customer is now in TestTrack and all filters are correctly updated.
| |