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An issue could be a bug or something that is not working correctly, or working differently then expected. [[RadiLog]] is the integrated RadiMation communication logging tool, which provides a lot of information to investigate and resolve issues.
#REDIRECT [[Error Report]]
 
== Reporting an Issue==
 
When facing an error with Radimation, the error can be directly reported to the [[RadiMation|{{RadiMation}}]] support.
 
# At the [[RadiMation|{{RadiMation}}]] Error Window, open up the details. Under details, press the Report button. <br />[[File:Report1.png]]
# Once pressed on the Report button, an Error Report window will popup.
# Please fill in additional information like requested.
# Once the report information is filled in, the report can be send to the Support department in 2 ways:
## Send the report automatically using the "Send" button.
## Save the report with the "Save" button, and send the file over email to {{MailSupport}}
 
[[File:Report3.png]]
 
The report automatically contains all recent communication with hardware. This is required to solve issues.
 
 
 
== Manually Reporting an Issue==
 
If you would like to report an problem with Radimation without a Radimation error, you can also open the Error Report window from the help menu.
 
[[File:Report6.png]]
 
 
 
== Reporting RadiLog communication file only ==
 
If for some reason the above reporting is not available, you could manually report the hardware communication log.
Please follow these instructions accordingly:
 
# Open the Radimation logging tool from the View menu in RadiMation <BR /> [[File:Report4.png]]
# While the tool is opened, reproduce the error.
# When the error has been logged, save the log file. <BR />[[File:Report5.png]]
# Send the .RadiLog file (zipped) to the RadiMation support Email address {{MailSupport}}
 
 
 
== Report trough our website ==
 
On our website, issues can also be reported. We no longer recoment using this feature.
A [http://www.dare.eu/en/instruments/emc-test-software/radimation-issue-report online form] can be filled in on our web-site. It can be used to report all kind of detected problems. The provided information will be directly forwarded to {{MailSupport}}, and will then be handled accordingly.
 
This form is available for everyone, so there is no need to have an account for our [http://www.dare.nl dare.nl] website. So also other customers can use this form to report detected {{RadiMation}} problems.
 
 
The link to the [http://dare.eu/en/instruments/emc-test-software/radimation-issue-report form] is: http://dare.eu/en/instruments/emc-test-software/radimation-issue-report
 
 
 
== Resellers ==
{{Note|[[Resellers]] that have direct access to the [[TestTrack]] database, should enter the details of the detected problem directly into the database. Please see the notes on [[Reporting Bugs In Database]].}}
 
Resellers of [[RadiMation|{{RadiMation}}]] can access extensive information of all the reported bugs via the '[http://testtrack.radimation.com RadiMation defect database]' accessible at http://testtrack.radimation.com, or through the usage of the [[TestTrack]] program.
 
An account is needed to access this information. If you do not have an account, we can create one for you by sending a request to {{MailSupport}}
 
[[Category:Support]]
[[Category:RadiMation]]

Latest revision as of 14:03, 15 April 2019

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