E-Mail support suggestion: Difference between revisions
Jump to navigation
Jump to search
| Line 3: | Line 3: | ||
The {{Radimation}} support team has got the same problems as to how do you manage this? This page contains '''suggestions''' of how you can structure the e-mail flow into the right direction. | The {{Radimation}} support team has got the same problems as to how do you manage this? This page contains '''suggestions''' of how you can structure the e-mail flow into the right direction. | ||
# Create one e-mail address and give this a clear name like Support or RadiMationSupport. By doing so you can direct the e-mail flow in to one direction. Your customer can bookmark this address, and use this in future communication. | |||
# Use the support e-mail account for sending e-mails to customers. Customers often reply to an e-mail you send, 99,9% of your customers use the reply button. The e-mail comes back into your support box. | |||
# | |||
Revision as of 08:58, 4 February 2009
E-Mail support suggestion(s)
As communication with a customer is often done by e-mail it is very hard to keep the right people notified without sending everybody in the company e-mails.
The RadiMation® support team has got the same problems as to how do you manage this? This page contains suggestions of how you can structure the e-mail flow into the right direction.
- Create one e-mail address and give this a clear name like Support or RadiMationSupport. By doing so you can direct the e-mail flow in to one direction. Your customer can bookmark this address, and use this in future communication.
- Use the support e-mail account for sending e-mails to customers. Customers often reply to an e-mail you send, 99,9% of your customers use the reply button. The e-mail comes back into your support box.