Capture log file: Difference between revisions

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== Situation ==
== Situation ==
There is a need for additional information regarding RadiMation issue.
There is a need for a capture log file to investigate a RadiMation issue.


== Step 1: correctly update your system; ==
== Start capture tool; ==
* Update your system with the latest available RadiMation version.
* Update your system with the latest available device drivers from our wiki site: http://wiki.dare.nl/wiki/index.php/Device_drivers.
* Make sure you select the currently used RadiMation version during this installation progress (latest installed version is selected by default).
* Repeat the installation progress in case different versions of RadiMation are used and are needed to be updated.
* For additional information on how to check the device driver system version currently used by your RadiMation version see: http://wiki.dare.nl/wiki/index.php/Device_Driver_Versions.
 
== Step 2: Verify the issue; ==
* Verify if the problem still occurs after step 1.
* In any case inform the support department about the results.
 
== Step 3: Choose a capture program; ==
* A capture created with the National Instruments tool I/O Trace is preferred.
* A capture created with the National Instruments tool I/O Trace is preferred.
* Make absolutely sure that the settings of the I/O Trace tool are correct (maximum allowed 'Call history depth', 'Large Buffer' and 'Extended'). For more details: http://forum.radimation.com/viewtopic.php?f=3&t=126
* Make absolutely sure that the settings of the I/O Trace tool are correct (maximum allowed 'Call history depth', 'Large Buffer' and 'Extended'). For more details: http://forum.radimation.com/viewtopic.php?f=3&t=126
* Follow the problem reporting  flow chart: http://wiki.dare.nl/wiki/index.php/Device_drivers to create the correct capture file(s).
* Follow the problem reporting  flow chart: http://wiki.dare.nl/wiki/index.php/Device_drivers to create the correct capture file(s).
* Keep track of the RadiMation version and the Device Driver version used when creating the capture file(s).
* Keep track of the RadiMation version and the Device Driver version used when creating the capture file(s).
== Step 3: Send us the additional information; ==
* Send the used TSF file.
* Send the created measurement data file(s) (.Txx).
* Send screenshots of all RadiMation errors shown related to this problem. Makes sure that the 'Details' button is pressed before the screenshot is made.
* Make sure that the above files are related. The capture and the additional files must be made during the same test and with the same version.
* Send the requested information and files to the support department.


[[Category:Support]]
[[Category:Support]]
[[Category:RadiMation]]
[[Category:RadiMation]]

Revision as of 14:59, 9 March 2015

General Support Information[edit]

This page provides additional help with a specific or general problem or question.

Situation[edit]

There is a need for a capture log file to investigate a RadiMation issue.

Start capture tool;[edit]

  • A capture created with the National Instruments tool I/O Trace is preferred.
  • Make absolutely sure that the settings of the I/O Trace tool are correct (maximum allowed 'Call history depth', 'Large Buffer' and 'Extended'). For more details: http://forum.radimation.com/viewtopic.php?f=3&t=126
  • Follow the problem reporting flow chart: http://wiki.dare.nl/wiki/index.php/Device_drivers to create the correct capture file(s).
  • Keep track of the RadiMation version and the Device Driver version used when creating the capture file(s).
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