Capture log file: Difference between revisions

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Revision as of 15:00, 9 March 2015

General Support Information[edit]

This page provides additional help with a specific or general problem or question.

Situation[edit]

There is a need for a capture log file to investigate a RadiMation issue.

Start capture tool;[edit]

  • A capture created with the National Instruments tool I/O Trace is preferred.
  • Make absolutely sure that the settings of the I/O Trace tool are correct (maximum allowed 'Call history depth', 'Large Buffer' and 'Extended'). For more details: http://forum.radimation.com/viewtopic.php?f=3&t=126
  • Follow the problem reporting flow chart: http://wiki.dare.nl/wiki/index.php/Device_drivers to create the correct capture file(s).
  • Keep track of the RadiMation version and the Device Driver version used when creating the capture file(s).