E-Mail support suggestion

E-Mail support suggestion(s)

As communication with a customer is often done by e-mail it is very hard to keep the right people notified without sending everybody in the company e-mails.

The RadiMation^® support team has got the same problems as to how do you manage this? This page contains suggestions of how you can structure the e-mail flow into the right direction.

1. Create one e-mail address and give this a clear name like Support or RadiMationSupport. By doing so you can direct the e-mail flow in to one direction. Your customer can bookmark this address, and use this in future communication.
2. Use the support e-mail account for sending e-mails to customers. Customers often reply to the e-mail you send from, 99,9% of your customers use the reply button. The e-mail comes back into your support box.
3. Keep your support inbox clean. If the inbox not clean then you have no idea what needs to be handled and what is solved. A good way of cleaning your inbox is creating folders in the inbox. Give the folders the same name as your customer, and store every e-mail conversation in this folder. Your support inbox may look something like this *Inbox **customer A **customer B **customer C **customer D