Capture log file

General Support Information

This page provides additional help with a specific or general problem or question.

Situation

There is a need for additional information regarding RadiMation issue.

Step 1: correctly update your system;

• Update your system with the latest available RadiMation version.
• Update your system with the latest available device drivers from our wiki site: http://wiki.dare.nl/wiki/index.php/Device_drivers.
• Make sure you select the currently used RadiMation version during this installation progress (latest installed version is selected by default).
• Repeat the installation progress in case different versions of RadiMation are used and are needed to be updated.
• For additional information on how to check the device driver system version currently used by your RadiMation version see: http://wiki.dare.nl/wiki/index.php/Device_Driver_Versions.

Step 2: Verify the issue;

• Verify if the problem still occurs after step 1.
• In any case inform the support department about the results.

Step 3: Choose a capture program;

• A capture created with the National Instruments tool I/O Trace is preferred.
• Make absolutely sure that the settings of the I/O Trace tool are correct (maximum allowed 'Call history depth', 'Large Buffer' and 'Extended'). For more details: http://forum.radimation.com/viewtopic.php?f=3&t=126
• Follow the problem reporting flow chart: http://wiki.dare.nl/wiki/index.php/Device_drivers to create the correct capture file(s).

Step 3: Send us the additional information;

• Send the used TSF file.
• Send the created measurement data file(s) (.Txx).
• Send screenshots of all RadiMation errors shown related to this problem. Makes sure that the 'Details' button is pressed before the screenshot is made.

This template can be used as a general layout for new pages that describe information over a general support question or problem.

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Input/Output

Test Setup File