Difference between revisions of "Capture log file"
(Created page with '= General Support Information = This page provides additional help with a specific or general problem or question. == Situation == There is a need for additional information reg…') |
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* Make absolutely sure that the settings of the I/O Trace tool are correct (maximum allowed 'Call history depth', 'Large Buffer' and 'Extended'). For more details: http://forum.radimation.com/viewtopic.php?f=3&t=126 | * Make absolutely sure that the settings of the I/O Trace tool are correct (maximum allowed 'Call history depth', 'Large Buffer' and 'Extended'). For more details: http://forum.radimation.com/viewtopic.php?f=3&t=126 | ||
* Follow the problem reporting flow chart: http://wiki.dare.nl/wiki/index.php/Device_drivers to create the correct capture file(s). | * Follow the problem reporting flow chart: http://wiki.dare.nl/wiki/index.php/Device_drivers to create the correct capture file(s). | ||
| + | * Keep track of the RadiMation version and the Device Driver version used when creating the capture file(s). | ||
== Step 3: Send us the additional information; == | == Step 3: Send us the additional information; == | ||
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* Send the created measurement data file(s) (.Txx). | * Send the created measurement data file(s) (.Txx). | ||
* Send screenshots of all RadiMation errors shown related to this problem. Makes sure that the 'Details' button is pressed before the screenshot is made. | * Send screenshots of all RadiMation errors shown related to this problem. Makes sure that the 'Details' button is pressed before the screenshot is made. | ||
| + | * Make sure that the above files are related. The capture and the additional files must be made during the same test and with the same version. | ||
| + | * Send the requested information and files to the support department. | ||
[[Category:Support]] | [[Category:Support]] | ||
[[Category:RadiMation]] | [[Category:RadiMation]] | ||
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Revision as of 14:16, 9 March 2015
Contents
General Support Information
This page provides additional help with a specific or general problem or question.
Situation
There is a need for additional information regarding RadiMation issue.
Step 1: correctly update your system;
- Update your system with the latest available RadiMation version.
- Update your system with the latest available device drivers from our wiki site: http://wiki.dare.nl/wiki/index.php/Device_drivers.
- Make sure you select the currently used RadiMation version during this installation progress (latest installed version is selected by default).
- Repeat the installation progress in case different versions of RadiMation are used and are needed to be updated.
- For additional information on how to check the device driver system version currently used by your RadiMation version see: http://wiki.dare.nl/wiki/index.php/Device_Driver_Versions.
Step 2: Verify the issue;
- Verify if the problem still occurs after step 1.
- In any case inform the support department about the results.
Step 3: Choose a capture program;
- A capture created with the National Instruments tool I/O Trace is preferred.
- Make absolutely sure that the settings of the I/O Trace tool are correct (maximum allowed 'Call history depth', 'Large Buffer' and 'Extended'). For more details: http://forum.radimation.com/viewtopic.php?f=3&t=126
- Follow the problem reporting flow chart: http://wiki.dare.nl/wiki/index.php/Device_drivers to create the correct capture file(s).
- Keep track of the RadiMation version and the Device Driver version used when creating the capture file(s).
Step 3: Send us the additional information;
- Send the used TSF file.
- Send the created measurement data file(s) (.Txx).
- Send screenshots of all RadiMation errors shown related to this problem. Makes sure that the 'Details' button is pressed before the screenshot is made.
- Make sure that the above files are related. The capture and the additional files must be made during the same test and with the same version.
- Send the requested information and files to the support department.
