Difference between revisions of "Capture log file"

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== Situation ==
 
== Situation ==
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There is a need for additional information regarding RadiMation issue.
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There is a need for a capture log file to investigate a RadiMation issue.
  
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== Step 1: correctly update your system; ==
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== Start capture tool; ==
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* Update your system with the latest available RadiMation version.
 
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* Update your system with the latest available device drivers from our wiki site: http://wiki.dare.nl/wiki/index.php/Device_drivers.
 
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* Make sure you select the currently used RadiMation version during this installation progress (latest installed version is selected by default).
 
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* Repeat the installation progress in case different versions of RadiMation are used and are needed to be updated.
 
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* For additional information on how to check the device driver system version currently used by your RadiMation version see: http://wiki.dare.nl/wiki/index.php/Device_Driver_Versions.
 
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== Step 2: Verify the issue; ==
 
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* Verify if the problem still occurs after step 1.
 
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* In any case inform the support department about the results.
 
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== Step 3: Choose a capture program; ==
 
 
* A capture created with the National Instruments tool I/O Trace is preferred.
 
* A capture created with the National Instruments tool I/O Trace is preferred.
 
* Make absolutely sure that the settings of the I/O Trace tool are correct (maximum allowed 'Call history depth', 'Large Buffer' and 'Extended'). For more details: http://forum.radimation.com/viewtopic.php?f=3&t=126
 
* Make absolutely sure that the settings of the I/O Trace tool are correct (maximum allowed 'Call history depth', 'Large Buffer' and 'Extended'). For more details: http://forum.radimation.com/viewtopic.php?f=3&t=126
 
* Follow the problem reporting  flow chart: http://wiki.dare.nl/wiki/index.php/Device_drivers to create the correct capture file(s).
 
* Follow the problem reporting  flow chart: http://wiki.dare.nl/wiki/index.php/Device_drivers to create the correct capture file(s).
 
* Keep track of the RadiMation version and the Device Driver version used when creating the capture file(s).
 
* Keep track of the RadiMation version and the Device Driver version used when creating the capture file(s).
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== Step 3: Send us the additional information; ==
 
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* Send the used TSF file.
 
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* Send the created measurement data file(s) (.Txx).
 
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* Send screenshots of all RadiMation errors shown related to this problem. Makes sure that the 'Details' button is pressed before the screenshot is made.
 
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* Make sure that the above files are related. The capture and the additional files must be made during the same test and with the same version.
 
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* Send the requested information and files to the support department.
 
  
 
[[Category:Support]]
 
[[Category:Support]]
 
[[Category:RadiMation]]
 
[[Category:RadiMation]]

Revision as of 14:59, 9 March 2015

General Support Information

This page provides additional help with a specific or general problem or question.

Situation

There is a need for a capture log file to investigate a RadiMation issue.

Start capture tool;

  • A capture created with the National Instruments tool I/O Trace is preferred.
  • Make absolutely sure that the settings of the I/O Trace tool are correct (maximum allowed 'Call history depth', 'Large Buffer' and 'Extended'). For more details: http://forum.radimation.com/viewtopic.php?f=3&t=126
  • Follow the problem reporting flow chart: http://wiki.dare.nl/wiki/index.php/Device_drivers to create the correct capture file(s).
  • Keep track of the RadiMation version and the Device Driver version used when creating the capture file(s).
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