Difference between revisions of "Issue information"
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== General information; == | == General information; == | ||
* Operating system. | * Operating system. | ||
| − | * RadiMation version. | + | * {{RadiMation}} version. |
| − | * [[Device | + | * [[Device Driver System Version]]. |
| − | * Related Module. | + | * Related {{RadiMation}} Test Module. |
* Problem description. | * Problem description. | ||
== Additional information; == | == Additional information; == | ||
| − | * Send the used RadiMation TSF file(s) (.TSF). | + | * Send the used {{RadiMation}} TSF file(s) (.TSF). |
* Send the measurement data file(s) (.Txx). | * Send the measurement data file(s) (.Txx). | ||
| − | * Send screenshots of all RadiMation errors shown related to this problem. Makes sure that the 'Details' button is pressed before the screenshot is made. | + | * Send screenshots of all {{RadiMation}} errors shown related to this problem. Makes sure that the 'Details' button is pressed before the screenshot is made. |
| − | * Create a [[Capture log file]](s). | + | * Create a [[Capture log file]](s) preferable as a RadiLog file. |
| − | * Make sure that the above files are related. E.g. the capture(s) and the additional file(s) must be used/created during the same test, with the same RadiMation version and device driver version. | + | * Make sure that the above files are related. E.g. the capture(s) and the additional file(s) must be used/created during the same test, with the same {{RadiMation}} version and device driver version. |
== Optional information; == | == Optional information; == | ||
* If possible provide a description how the problem can be reproduced. | * If possible provide a description how the problem can be reproduced. | ||
| − | Send the above requested information and files to the support department. | + | Send the above requested information and files to the support department by e-mailing to the {{Radimation}} Support Team at {{MailSupport}}. |
[[Category:Support]] | [[Category:Support]] | ||
[[Category:RadiMation]] | [[Category:RadiMation]] | ||
Latest revision as of 12:56, 19 September 2016
Contents
General Support Information
This page provides additional help with a specific or general problem or question.
Situation
The provided problem description/information was insufficient, the following information is a minimum:
General information;
- Operating system.
- RadiMation® version.
- Device Driver System Version.
- Related RadiMation® Test Module.
- Problem description.
Additional information;
- Send the used RadiMation® TSF file(s) (.TSF).
- Send the measurement data file(s) (.Txx).
- Send screenshots of all RadiMation® errors shown related to this problem. Makes sure that the 'Details' button is pressed before the screenshot is made.
- Create a Capture log file(s) preferable as a RadiLog file.
- Make sure that the above files are related. E.g. the capture(s) and the additional file(s) must be used/created during the same test, with the same RadiMation® version and device driver version.
Optional information;
- If possible provide a description how the problem can be reproduced.
Send the above requested information and files to the support department by e-mailing to the RadiMation® Support Team at radimation-support@raditeq.com.
