Difference between revisions of "Issue information"
(→Optional information;) |
|||
| Line 22: | Line 22: | ||
* If possible provide a description how the problem can be reproduced. | * If possible provide a description how the problem can be reproduced. | ||
| − | Send the above requested information and files to the support department. | + | Send the above requested information and files to the support department by e-mailing to the {{Radimation}} Support Team at {{MailSupport}}. |
[[Category:Support]] | [[Category:Support]] | ||
[[Category:RadiMation]] | [[Category:RadiMation]] | ||
Revision as of 10:42, 10 March 2015
Contents
General Support Information
This page provides additional help with a specific or general problem or question.
Situation
The provided problem description/information was insufficient, the following information is a minimum:
General information;
- Operating system.
- RadiMation version.
- Device Driver System Version.
- Related Module.
- Problem description.
Additional information;
- Send the used RadiMation TSF file(s) (.TSF).
- Send the measurement data file(s) (.Txx).
- Send screenshots of all RadiMation errors shown related to this problem. Makes sure that the 'Details' button is pressed before the screenshot is made.
- Create a Capture log file(s).
- Make sure that the above files are related. E.g. the capture(s) and the additional file(s) must be used/created during the same test, with the same RadiMation version and device driver version.
Optional information;
- If possible provide a description how the problem can be reproduced.
Send the above requested information and files to the support department by e-mailing to the RadiMation® Support Team at radimation-support@raditeq.com.
