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| − | An issue could be a bug or something that is not working correctly, or working differently then expected.
| + | #REDIRECT [[Error Report]] |
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| − | == Reporting an Issue==
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| − | When facing an error with Radimation, the error can be directly reported to the RadiMation support.
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| − | 1. At the RadiMation Error Window, open up the details. Under details, press the Report button.
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| − | [[File:Report1.png]] | |
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| − | 2. Once pressed on the Report button, an Error Report window will popup.
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| − | 3. Please fill in additional information like requested.
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| − | The Error Report will send multiple files to the RadiMation support department. Some information could be privacy sensitive.
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| − | At the file menu, different parts of the Report can be deselected to not to be included with the Error Report.
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| − | [[File:Report2.png]]
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| − | 4. Once the report information is filled in, the report can be send to the Support department in 2 ways.
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| − | 1. Send the report automatically using the "Send" button.
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| − | 2. Save the report with the "Save" button, and send the file over email.
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| − | Support@radimation.com
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| − | [[File:Report3.png]]
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| − | The report automatically contains all recent communication with hardware. This is required to solve issues.
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| − | == Manually Reporting an Issue==
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| − | If for some reason the above reporting is not available, you could manually report the hardware communication log.
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| − | Please follow these instructions accordingly:
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| − | 1. Open the Radimation logging tool from the View menu in RadiMation
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| − | [[File:Report4.png]]
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| − | 2. While the tool is opened, reproduce the error.
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| − | 3. When the error has been logged, save the log file.
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| − | [[File:Report5.png]]
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| − | 4. Send the .RadiLog file (zipped) to the RadiMation support Email address
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| − | support@radimation.com
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| − | The easiest way to report any issues in our {{RadiMation}} software, is by filling in a [http://www.dare.eu/en/instruments/emc-test-software/radimation-issue-report online form] on our web-site. It can be used to report all kind of detected problems. The provided information will be directly forwarded to {{MailSupport}}, and will then be handled accordingly.
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| − | This form is available for everyone, so there is no need to have an account for our [http://www.dare.nl dare.nl] website. So also other customers can use this form to report detected {{RadiMation}} problems. We strongly encourage you to provide this possibility to your customers.
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| − | The link to the [http://dare.eu/en/instruments/emc-test-software/radimation-issue-report form] is: http://dare.eu/en/instruments/emc-test-software/radimation-issue-report
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| − | == Resellers ==
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| − | {{Note|[[Resellers]] that have direct access to the [[TestTrack]] database, should enter the details of the detected problem directly into the database. Please see the notes on [[Reporting Bugs In Database]].}}
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| − | Resellers of [[RadiMation|{{RadiMation}}]] can access extensive information of all the reported bugs via the '[http://testtrack.radimation.com RadiMation defect database]' accessible at http://testtrack.radimation.com, or through the usage of the [[TestTrack]] program.
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| − | An account is needed to access this information. If you do not have an account, we can create one for you by sending a request to {{MailSupport}}
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| − | [[Category:RadiMation]]
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