Difference between revisions of "RadiMation Application Note 107"

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=== Providing information ===
  
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== Error Report ==
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Error reports can be send when an error occurs. On the popup error window, a report button is available. A manual report button is also availble on the main window help menu.
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More information, and screenshots can be found here.
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http://wiki.dare.nl/wiki/index.php/Error_Report
  
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== TSF ==
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TSF files are fixed saved in the TSF directory configured in RadiMation configuration window. The easiest way to find the file, is to
  
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This application note describes how (and which) information can be provided to the {{RadiMation}} Support team to get useful information regarding an abnormality in the {{RadiMation}} software.
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[[File:TSF_File_Location.png]]
  
  

Revision as of 09:30, 29 January 2019

How to provide detailed information of problems

In case you experience an issue with RadiMation, please provide the RadiMation support with the required information. You may find different types of issues:


Device driver / Controlling Equipment issue

If you receive errors from the equipment, during a device check, initialization of a test. Almost certain, only an error report is required. The report will contain log information regarding messages send to the device. And also internal RadiMation information. With this information, we most likely can find the cause of the issue, and provide a solution. Please provide:

  • Error Report


Report Generator issues

Incase unexpected behaviour takes place during generating of a report. Or you are missing a Report Generator key. Please provide:

  • Test result
  • TSF
  • Template.docx
  • Output.docx


Unclear RadiMation behaviour

Incase unexpected behaviour takes place, during a test, or at configuring a test. Please provide:

  • Error Report
  • TSF
  • Test result file



Providing information

Error Report

Error reports can be send when an error occurs. On the popup error window, a report button is available. A manual report button is also availble on the main window help menu. More information, and screenshots can be found here. http://wiki.dare.nl/wiki/index.php/Error_Report

TSF

TSF files are fixed saved in the TSF directory configured in RadiMation configuration window. The easiest way to find the file, is to

TSF File Location.png

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