Difference between revisions of "RadiMation Application Note 107"
| Line 4: | Line 4: | ||
| − | == Device driver / Controlling Equipment issue == | + | === Device driver / Controlling Equipment issue === |
If you receive errors from the equipment, during a device check, initialization of a test. Almost certain, only an error report is required. | If you receive errors from the equipment, during a device check, initialization of a test. Almost certain, only an error report is required. | ||
The report will contain log information regarding messages send to the device. And also internal RadiMation information. | The report will contain log information regarding messages send to the device. And also internal RadiMation information. | ||
| Line 12: | Line 12: | ||
| − | == Report Generator issues == | + | === Report Generator issues === |
Incase unexpected behaviour takes place during generating of a report. Or you are missing a Report Generator key. | Incase unexpected behaviour takes place during generating of a report. Or you are missing a Report Generator key. | ||
Please provide: | Please provide: | ||
* Test result | * Test result | ||
* TSF | * TSF | ||
| − | * | + | * Report Generator Files |
| − | |||
| − | == Unclear RadiMation behaviour == | + | === Unclear RadiMation behaviour === |
Incase unexpected behaviour takes place, during a test, or at configuring a test. | Incase unexpected behaviour takes place, during a test, or at configuring a test. | ||
Please provide: | Please provide: | ||
| Line 31: | Line 30: | ||
| − | + | = Providing information = | |
| − | == Error Report == | + | === Error Report === |
Error reports can be send when an error occurs. On the popup error window, a report button is available. A manual report button is also availble on the main window help menu. | Error reports can be send when an error occurs. On the popup error window, a report button is available. A manual report button is also availble on the main window help menu. | ||
More information, and screenshots can be found here. | More information, and screenshots can be found here. | ||
http://wiki.dare.nl/wiki/index.php/Error_Report | http://wiki.dare.nl/wiki/index.php/Error_Report | ||
| − | == TSF == | + | === TSF === |
| − | TSF files are fixed saved in the TSF directory configured in RadiMation configuration window. The easiest way to find the file, is to | + | TSF files are fixed saved in the TSF directory configured in RadiMation configuration window. The easiest way to find the file, is to go to the TSF open window. There you can find existing TSF files. In the file name column, you can find the path and filename. If the file name is not shown. You can right click on the column header. Then open the column chooser. You can drag the required column to the table. |
| + | Please include the TSF file in a mail, send to support@radimation.com | ||
[[File:TSF_File_Location.png]] | [[File:TSF_File_Location.png]] | ||
| − | + | === Report Generator Files === | |
| − | + | For the report generator files, the template and output documents are required. | |
| + | [[File:ReportGeneratorDocumentLocation1.png]] | ||
| + | [[File:ReportGeneratorDocumentLocation2.png]] | ||
| + | Please include the documents in a mail, send to support@radimation.com | ||
Revision as of 09:46, 29 January 2019
Contents
How to provide detailed information of problems
In case you experience an issue with RadiMation, please provide the RadiMation support with the required information. You may find different types of issues:
Device driver / Controlling Equipment issue
If you receive errors from the equipment, during a device check, initialization of a test. Almost certain, only an error report is required. The report will contain log information regarding messages send to the device. And also internal RadiMation information. With this information, we most likely can find the cause of the issue, and provide a solution. Please provide:
- Error Report
Report Generator issues
Incase unexpected behaviour takes place during generating of a report. Or you are missing a Report Generator key. Please provide:
- Test result
- TSF
- Report Generator Files
Unclear RadiMation behaviour
Incase unexpected behaviour takes place, during a test, or at configuring a test. Please provide:
- Error Report
- TSF
- Test result file
Providing information
Error Report
Error reports can be send when an error occurs. On the popup error window, a report button is available. A manual report button is also availble on the main window help menu. More information, and screenshots can be found here. http://wiki.dare.nl/wiki/index.php/Error_Report
TSF
TSF files are fixed saved in the TSF directory configured in RadiMation configuration window. The easiest way to find the file, is to go to the TSF open window. There you can find existing TSF files. In the file name column, you can find the path and filename. If the file name is not shown. You can right click on the column header. Then open the column chooser. You can drag the required column to the table. Please include the TSF file in a mail, send to support@radimation.com
Report Generator Files
For the report generator files, the template and output documents are required.
Please include the documents in a mail, send to support@radimation.com
