RadiMation Application Note 107

How to provide detailed information of problems

In case you experience an issue with RadiMation, please provide the RadiMation support with the required information. You may find different types of issues:

Device driver / Controlling Equipment issue

If you receive errors from the equipment, during a device check, initialization of a test. Almost certain, only an error report is required. The report will contain log information regarding messages send to the device. And also internal RadiMation information. With this information, we most likely can find the cause of the issue, and provide a solution. Please provide:

• Error Report

Report Generator issues

Incase unexpected behaviour takes place during generating of a report. Or you are missing a Report Generator key. Please provide:

• Test resultTest result
• TSF
• Report Generator Files

Unclear RadiMation behaviour

Incase unexpected behaviour takes place, during a test, or at configuring a test. Please provide:

• Error Report
• TSF
• Test result file

Providing information

Error Report

Error reports can be send when an error occurs. On the popup error window, a report button is available. A manual report button is also availble on the main window help menu. More information, and screenshots can be found here. http://wiki.dare.nl/wiki/index.php/Error_Report

TSF

TSF files are fixed saved in the TSF directory configured in RadiMation configuration window. The easiest way to find the file, is to go to the TSF open window. There you can find existing TSF files. In the file name column, you can find the path and filename. If the file name is not shown. You can right click on the column header. Then open the column chooser. You can drag the required column to the table. Please include the TSF file in a mail, send to support@radimation.com

Report Generator Files

For the report generator files, the template and output documents are required.

Please include the documents in a mail, send to support@radimation.com