RadiMation Application Note 107

How to provide detailed information of problems

• In case you experience an issue with RadiMation, please provide the RadiMation support with the required information.
• What is expected?
• What is happening?
• Version number of RadiMation?
• How often does it happen, and can it be reproduced?

Please help us find the cause of the issue. For example, recent update of windows, or RadiMation. Or recently changed Test configurations.

Types of problesm

Device driver / Controlling Equipment issue

If you receive errors from the equipment, during a device check, initialization of a test. Almost certain, only an error report is required. The report will contain log information regarding messages send to the device. And also internal RadiMation information. With this information, we most likely can find the cause of the issue, and provide a solution.

Please provide:

• Error Report

Report Generator issues

Incase unexpected behaviour takes place during generating of a report. Or you are missing a Report Generator key.

Please provide:

• Test result
• TSF File
• Report Generator Files

Unexpected behaviour in RadiMation

Incase unexpected behaviour takes place, during a test, or at configuring a test.

Please provide:

• Error Report
• TSF File
• Test result

Providing information

Error Report

Error reports can be send when an error occurs. On the popup error window, a report button is available. A manual report button is also availble on the main window help menu. More information, and screenshots can be found here. http://wiki.dare.nl/wiki/index.php/Error_Report

TSF

TSF files are fixed saved in the TSF directory configured in RadiMation configuration window. The easiest way to find the file, is to go to the TSF open window. There you can find existing TSF files. In the file name column, you can find the path and filename. If the file name is not shown. You can right click on the column header. Then open the column chooser. You can drag the required column to the table. Please include the TSF file in a mail, send to support@radimation.com

Test result files

These are the output files of a test containing the measured data. The test result files are saved next to the EUT file. In the EUT window, you can view all the stored test result files. You can change the column filtering by right clicking on the table and click Column Chooser. Then drag the "Test Filename" column to the table. In the table, the location of the file is now shown.

Report Generator Files

For the report generator files, the template and output documents are required. Please include the documents in a mail, send to support@radimation.com

Other files

Incase any other file is required, you can find the default folder configuration on the configuration window. The default save directorys can be found here: