RadiMation Application Note 107

How to provide detailed information of problems

When you send a e-mail or error report to support@radimation.com it helps us a lot when the report is detailed. In this application note we provide you with the information we need to investigate a error.

• What was the expected behavior?
• What happened?
• Version number of RadiMation?
• How often does it happen, and can it be reproduced?

Please provide us with the extra information needed to research the issue. If there where recent changes to the system which can have influence we would like to be informed. For example, recent update of windows, RadiMation or recently changed Test configurations.

Different types of problems

There are different types of problems you can encounter. Problems can originate from tsf settings, report generator or device related issues. As these different type problems have different causes we need different information according to the type of the issues.

Below we will state some of the issues and will inform you which information is needed to investigate.

Device driver / Controlling Equipment issue

If you receive errors from the equipment, during a device check, initialization of a test. Almost certain, only an error report is required. The report will contain log information regarding messages send to the device. And also internal RadiMation information. With this information, we most likely can find the cause of the issue, and provide a solution.

Please provide:

• Error Report

Report Generator issues

In case of unexpected behavior during generating reports, or when you are missing a Report Generator key.

Please provide:

• Test result
• TSF File
• Report Generator Files

Unexpected behaviour in RadiMation

In case of unexpected behavior, during a test, or at configuring a test.

Please provide:

• Error Report
• TSF File
• Test result

Providing information

Now that we have established that there can be a couple of different types of errors based on the part of the application where the error occurs, we will look into the methods to deliver the right information according to the type of error.

Error Report

In case of a error a screen will pop up and will also give you the ability to send a report. This report includes system information (Version, windows version etc.), a log file from the session in which the error occurred and some other details regarding {{Radimation}

The information in this report is help full to track communication between the software and the devices. When the error is setting specific it is good practice to add the tsf file.

We then need the specific settings to see if it is the device reacting differently to the settings. Keep in mind that we need to reproduce the error so that we need the information that was available to you when performing the test.

A manual report button is also available on the main window help menu. When there are issues that do not generate errors this is the way to capture the communication between the software and the device. In these cases a manual error report is needed together with the tsf file that was used during the creation of the report. This helps us to investigate the settings used and see the way the software/hardware responded.

More information on how to make a manual report can be found here. There is a step by step description and screenshots explaing how to do this.

http://wiki.dare.nl/wiki/index.php/Error_Report

TSF

TSF files are the test setting files of RadiMation^®. They contain the test settings for the tests.

TSF files are saved in the TSF directory configured in RadiMation configuration window. There is not a easy way to directly access the files as they are in a embedded file system. The easiest way is to access them by adding a test in the category that your test was in.

If you where doing Radiated Emision Multiband test, go to "Tests" and open the Radiated emission multi band. This will open the TSF file window. In the file name column, you can find the path and filename. If the file name is not shown, right click on the column header and then click the column chooser to add the required column. You can drag or double click it. You can now see the path of the TSF. In the picture below you see the "Select TSF file" window and the column chooser.

Advanced tip: If you want to be able to go to the TSF quickly now you have found the path name of the file. Select the tsf file in the "Select TSF file" window. Now right-click and choose "Copy". You can now open text edit and past the line. Here you see the path, select and copy it and paste it in the path field of windows file explorer.

Please include the TSF file in a mail, send to support@radimation.com

Test result files (*.tsf)

These are the output files of a test containing the measured data. The test result files are saved next to the EUT file.

In the EUT window, you can view all the stored test result files. You can change the column filtering by right clicking on the table and click Column Chooser. Then drag the "Test Filename" column to the table. In the table, the location of the file is now shown.

Report Generator Files

For the report generator files, the template and output documents are required. Please include the documents in a mail, send to support@radimation.com

Other files

Incase any other file is required, you can find the default folder configuration on the configuration window. The default save directorys can be found here: