RadiMation Application Note 107
Contents
How to provide detailed information of problems
In case you experience an issue with RadiMation, please provide the RadiMation support with the required information. You may find different types of issues:
Device driver / Controlling Equipment issue
If you receive errors from the equipment, during a device check, initialization of a test. Almost certain, only an error report is required. The report will contain log information regarding messages send to the device. And also internal RadiMation information. With this information, we most likely can find the cause of the issue, and provide a solution. Please provide:
- Error Report
Report Generator issues
Incase unexpected behaviour takes place during generating of a report. Or you are missing a Report Generator key. Please provide:
- Test result
- TSF
- Template.docx
- Output.docx
Unclear RadiMation behaviour
Incase unexpected behaviour takes place, during a test, or at configuring a test. Please provide:
- Error Report
- TSF
- Test result file
Providing information
Error Report
Error reports can be send when an error occurs. On the popup error window, a report button is available. A manual report button is also availble on the main window help menu. More information, and screenshots can be found here. http://wiki.dare.nl/wiki/index.php/Error_Report
TSF
TSF files are fixed saved in the TSF directory configured in RadiMation configuration window. The easiest way to find the file, is to
