RadiMation Application Note 136
RadiMation support using Microsoft Teams
In this application note we explain how to use Microsoft Teams to receive remote support for the RadiMation software.
We will send you an e-mail that contains a meeting appointment with the proposed date and time. That e-mail will also contain a link to the meeting itself.
When opening the MS Teams meetings link, please make sure to join the meeting through the MS Teams app. Please do not join the MS Teams meeting through the webbrowser, as it only provides limited functionality.
If the Microsoft Teams application is not installed the machine yet, please install the app first, using the MS Teams installer. The teams app is more advanced and provides additional functionality to request remote control of the other PC.
During the meeting, sharing of your screen can be started on the PC by pressing the 'screen share button' as indicated on the image below:
This will shows the following overview where a screen/program can be selected which shall be shared to the members of the meeting. It is advised to share the complete screen which is shown as 'Screen #0'. Please be aware that any sensitive or confidential data should be hidden or closed before the screen share is started.
Using the chat
During the meeting it is possible that additional information is typed in the chat of the meeting. In this chat area, images, links and files can be provided.
Move the cursor across the screen until the options indicated below are being shown.
Then click on the 'text-bubble' button to show the chat area.