Difference between revisions of "RadiMation Error: 536871935"
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* Install the latest Software protection [[Dongle#Dongle_drivers|Device Drivers]] and ensure a restart after installation has finished; | * Install the latest Software protection [[Dongle#Dongle_drivers|Device Drivers]] and ensure a restart after installation has finished; | ||
* Make sure the Dongle is properly connected before RadiMation is started and will remain connected during the complete RadiMation session; | * Make sure the Dongle is properly connected before RadiMation is started and will remain connected during the complete RadiMation session; | ||
| − | * Contact your [[reseller]] or [[DARE!! Instruments]] by mailing to {{MailSupport}}) to receive additional support. Make sure to include | + | * Contact your [[reseller]] or [[DARE!! Instruments]] by mailing to {{MailSupport}}) to receive additional support. Make sure to always include the following information: |
| + | 1. All the serial numbers present at this Dongle or at the hanger of this Dongle. | ||
| + | 2. Full windows size screenshot including the about screen of RadiMation. | ||
| + | 2. A screenshot of the versions of the installed Sentinel drivers in Windows. These details are shown at a window which is listed in the Windows device mangager as Universal Serial Bus Controller, for example: | ||
[[Image:SafeNet USB SuperPro-UltraPro device driver properties.png]] | [[Image:SafeNet USB SuperPro-UltraPro device driver properties.png]] | ||
Revision as of 07:50, 3 August 2016
Software Protection Key could not be found
The RadiMation software is protected with a Software Protection Key, which also contains the information of the modules that are activated. This error indicates that the software protection key could not be found. This error is generated in case the software protection key is not correctly connected or when the license to use the connected software protection key is expired. If this is the case, you are not allowed to use this version of RadiMation anymore.
Solutions to verify if the Dongle is correctly recognized
- If you are currently evaluating the RadiMation® software, it is also possible to provide you with a temporary software protection key. With that temporary key, you can evaluate the fully licensed version of RadiMation®. Please contact radimation-support@raditeq.com or http://www.dare.eu/instruments/emc-test-software/free-radimation-trial to request a trial key.
- Check if the green LED of the Dongle is burning continuously;
- Unplug the Dongle from the USB port and use (if possible) another USB port;
- Completely shutdown and restart your computer;
- Install the latest Software protection Device Drivers and ensure a restart after installation has finished;
- Make sure the Dongle is properly connected before RadiMation is started and will remain connected during the complete RadiMation session;
- Contact your reseller or DARE!! Instruments by mailing to radimation-support@raditeq.com) to receive additional support. Make sure to always include the following information:
1. All the serial numbers present at this Dongle or at the hanger of this Dongle.
2. Full windows size screenshot including the about screen of RadiMation.
2. A screenshot of the versions of the installed Sentinel drivers in Windows. These details are shown at a window which is listed in the Windows device mangager as Universal Serial Bus Controller, for example:
Solutions to verify if the Dongle is still valid
- Please contact your reseller or DARE!! Instruments by mailing to radimation-support@raditeq.com) to get an updated license, which can be used with the current version of RadiMation.
