RadiLog: Difference between revisions
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An issue could be a bug or something that is not working correctly, or working differently then expected. | An issue could be a bug or something that is not working correctly, or working differently then expected. | ||
== Reporting an | == Reporting an Issue== | ||
When facing an error with Radimation, the error can be directly reported to the RadiMation support. | When facing an error with Radimation, the error can be directly reported to the RadiMation support. | ||
1. At the RadiMation Error Window, open up the details. Under details, press the Report button. | |||
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The report | 2. Once pressed on the Report button, an Error Report window will popup. | ||
3. Please fill in additional information like requested. | |||
1. The Error Report will send multiple files to the RadiMation support department. Some information could be privacy sensitieve. You individualy choose which parts not to send. For example, the printscreen from the error can be prevented from being send. | |||
4. Once the report information is filled in, the report can be sended to the Support department in 2 ways. | |||
1. Send the report automatically using the "Send" button. | |||
2. Save the report as an file, and send the file over email. | |||
The report automatically contains all recent communication with hardware. | |||
Revision as of 14:23, 19 September 2016
An issue could be a bug or something that is not working correctly, or working differently then expected.
Reporting an Issue
When facing an error with Radimation, the error can be directly reported to the RadiMation support.
1. At the RadiMation Error Window, open up the details. Under details, press the Report button.
2. Once pressed on the Report button, an Error Report window will popup.
3. Please fill in additional information like requested.
1. The Error Report will send multiple files to the RadiMation support department. Some information could be privacy sensitieve. You individualy choose which parts not to send. For example, the printscreen from the error can be prevented from being send.
4. Once the report information is filled in, the report can be sended to the Support department in 2 ways.
1. Send the report automatically using the "Send" button. 2. Save the report as an file, and send the file over email.
The report automatically contains all recent communication with hardware.
The easiest way to report any issues in our RadiMation® software, is by filling in a online form on our web-site. It can be used to report all kind of detected problems. The provided information will be directly forwarded to radimation-support@raditeq.com, and will then be handled accordingly.
This form is available for everyone, so there is no need to have an account for our dare.nl website. So also other customers can use this form to report detected RadiMation® problems. We strongly encourage you to provide this possibility to your customers.
The link to the form is: http://dare.eu/en/instruments/emc-test-software/radimation-issue-report
Resellers
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Note: | Resellers that have direct access to the TestTrack database, should enter the details of the detected problem directly into the database. Please see the notes on Reporting Bugs In Database. |
Resellers of RadiMation® can access extensive information of all the reported bugs via the 'RadiMation defect database' accessible at http://testtrack.radimation.com, or through the usage of the TestTrack program.
An account is needed to access this information. If you do not have an account, we can create one for you by sending a request to radimation-support@raditeq.com