Device Driver System Version: Difference between revisions

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= Support information =
An end-user is using different versions of {{RadiMation}}. These different {{RadiMation}} versions also can have different versions of the Device Driver system.


== Situation ==  
== Questions ==
End-user is using different versions of RadiMation. These different versions could also have different versions of the Device Driver system as well.
# How can I verify the Device Driver system of my currently used {{RadiMation}} version?
 
# The {{RadiMation}} support team has fixed an issue in the device drivers system and send me an e-mail that it is made available by download. It seems that the version of {{RadiMation}} is not yet available for me.
== Question ==
* 1. How can I verify the Device Driver system of my currently used RadiMation version?
* 2. The RadiMation support team has fixed an issue in the device drivers system and send me an e-mail that it is made available by download. It seems that the version of RadiMation is not yet available for me.


== Clarification / Solution ==
== Clarification / Solution ==
* 1. This can simply be verified by clicking the menu HELP -> ABOUT... and a splash screen will be shown. The version number information can be found in the right-most corner at the top.
The used Device driver system version is listed on the about window that can be shown by clicking the menu  
* 2. To begin with, the RadiMation software and device drivers system are developed to have their own version and installation.
{{Menu|Help|About...}}
 
If any issues are solved in the device drivers system, they are normally already applicable by only performing an update of the drivers to the current used RadiMation version of the customer or by installing the latest version of RadiMation, which includes this device drivers version. In this case, the new RadiMation version is version X, which seems to be not yet available. This version also includes the solved issues. Therefore, any customer who is installing this RadiMation version X in the future will directly have this device drivers version installed, which includes these fixes.


Therefore, versions of both the Device Drivers system and the RadiMation versions varies for each specific solution. It may be that the automatically generated e-mails from our issue database Test Track will indicate in which specific version of RadiMation a particular solution is available.
The {{RadiMation}} software and device drivers system are developed to have their own version and installation. If any issues are solved in the device drivers system, they are normally already available by only performing an update of the drivers to the current used {{RadiMation}} version of the customer. Another solution is to install the latest version of {{RadiMation}}, which includes this device drivers version.  


In general, it is only needed to perform a device drivers system update (available from our RadiWiki site: http://wiki.dare.nl/wiki/index.php/Device_drivers) and no RadiMation update is needed to make use of fixed device drivers system issues. Fixed RadiMation issues still requires updating RadiMation to the fixed version.
In some cases it is reported by the {{RadiMation}} support team, that the version X, which is not yet available on the download website. That version will also includes the solved issues. Therefore, any customer who is installing this {{RadiMation}} version X in the future will directly have this device drivers version installed, which includes the fixes in the device drivers.


Therefore, versions of both the Device Drivers system and the {{RadiMation}} versions varies for each specific solution. It may be that the automatically generated e-mails from our issue database HelixALM will indicate in which specific version of {{RadiMation}} a particular solution is available. In general, it is only needed to perform a device drivers system update (available from our RadiWiki site: [[Device drivers]]) and no {{RadiMation}} update is needed to make use of fixed device drivers system issues. Fixed {{RadiMation}} issues still requires updating {{RadiMation}} to the fixed version.


[[Category:RadiMation Support]]
[[Category:Support]]
[[Category:RadiMation]]
[[Category:RadiMation]]

Latest revision as of 15:34, 30 December 2020

An end-user is using different versions of RadiMation®. These different RadiMation® versions also can have different versions of the Device Driver system.

Questions

  1. How can I verify the Device Driver system of my currently used RadiMation® version?
  2. The RadiMation® support team has fixed an issue in the device drivers system and send me an e-mail that it is made available by download. It seems that the version of RadiMation® is not yet available for me.

Clarification / Solution

The used Device driver system version is listed on the about window that can be shown by clicking the menu

   Menu.svg Help
      Menu.svg About...

The RadiMation® software and device drivers system are developed to have their own version and installation. If any issues are solved in the device drivers system, they are normally already available by only performing an update of the drivers to the current used RadiMation® version of the customer. Another solution is to install the latest version of RadiMation®, which includes this device drivers version.

In some cases it is reported by the RadiMation® support team, that the version X, which is not yet available on the download website. That version will also includes the solved issues. Therefore, any customer who is installing this RadiMation® version X in the future will directly have this device drivers version installed, which includes the fixes in the device drivers.

Therefore, versions of both the Device Drivers system and the RadiMation® versions varies for each specific solution. It may be that the automatically generated e-mails from our issue database HelixALM will indicate in which specific version of RadiMation® a particular solution is available. In general, it is only needed to perform a device drivers system update (available from our RadiWiki site: Device drivers) and no RadiMation® update is needed to make use of fixed device drivers system issues. Fixed RadiMation® issues still requires updating RadiMation® to the fixed version.

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