Capture log file: Difference between revisions
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== Situation == | == Situation == | ||
There is a need for a capture log file to investigate a RadiMation issue. | There is a need for a capture log file to investigate a {{RadiMation}} issue. | ||
== Start capture tool; == | == Start capture tool; == | ||
* A capture created with the National Instruments tool I/O Trace is preferred. | * A capture created with the National Instruments tool I/O Trace is preferred. ([http://www.ni.com/download/ni-system-configuration-14.0.1/5021/en/ NI Max]) | ||
* Make absolutely sure that the settings of the I/O Trace tool are correct (maximum allowed 'Call history depth', 'Large Buffer' and 'Extended'). For more details: http://forum.radimation.com/viewtopic.php?f=3&t=126 | * Make absolutely sure that the settings of the I/O Trace tool are correct (maximum allowed 'Call history depth', 'Large Buffer' and 'Extended'). For more details: http://forum.radimation.com/viewtopic.php?f=3&t=126 | ||
* Follow the problem reporting flow chart: | * Follow the problem reporting flow chart: [[Device drivers]] to create the correct capture file(s). | ||
* Keep track of the RadiMation version and the Device Driver version used when creating the capture file(s). | * Keep track of the {{RadiMation}} version and the Device Driver version used when creating the capture file(s). | ||
[[Category:Support]] | [[Category:Support]] | ||
[[Category:RadiMation]] | [[Category:RadiMation]] | ||
Latest revision as of 11:20, 10 March 2015
General Support Information[edit]
This page provides additional help with a specific or general problem or question.
Situation[edit]
There is a need for a capture log file to investigate a RadiMation® issue.
Start capture tool;[edit]
- A capture created with the National Instruments tool I/O Trace is preferred. (NI Max)
- Make absolutely sure that the settings of the I/O Trace tool are correct (maximum allowed 'Call history depth', 'Large Buffer' and 'Extended'). For more details: http://forum.radimation.com/viewtopic.php?f=3&t=126
- Follow the problem reporting flow chart: Device drivers to create the correct capture file(s).
- Keep track of the RadiMation® version and the Device Driver version used when creating the capture file(s).