Issue information: Difference between revisions
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* Send the measurement data file(s) (.Txx). | * Send the measurement data file(s) (.Txx). | ||
* Send screenshots of all RadiMation errors shown related to this problem. Makes sure that the 'Details' button is pressed before the screenshot is made. | * Send screenshots of all RadiMation errors shown related to this problem. Makes sure that the 'Details' button is pressed before the screenshot is made. | ||
* Create a [[Capture log file]]. | |||
* Make sure that the above files are related. The capture and the additional files must be made during the same test and with the same version. | * Make sure that the above files are related. The capture and the additional files must be made during the same test and with the same version. | ||
Revision as of 15:00, 9 March 2015
General Support Information[edit]
This page provides additional help with a specific or general problem or question.
Situation[edit]
The provided problem description/information was insufficient, the following information is a minimum:
General information;[edit]
- Operating system
- RadiMation version.
- Device driver system version.
- Related Module.
- Problem description
Additional information;[edit]
- Send the used RadiMation TSF file.
- Send the measurement data file(s) (.Txx).
- Send screenshots of all RadiMation errors shown related to this problem. Makes sure that the 'Details' button is pressed before the screenshot is made.
- Create a Capture log file.
- Make sure that the above files are related. The capture and the additional files must be made during the same test and with the same version.
Send the above requested information and files to the support department.