RadiLog

An issue could be a bug or something that is not working correctly, or working differently then expected.

Reporting an issue

When facing an error with Radimation, the error can be directly reported to the RadiMation support.

When an error occurs, the user gets notified trough the RadiMation error window. In the details section of the RadiMation error, a Report button is present. This button allows the users to directly report the error.

The report automatically contains all recent communication with hardware. An screenshot will be made when the report button is pressed. At the Error Report window, users might deselect the print screen or other information for privacy concerns.

The easiest way to report any issues in our RadiMation^® software, is by filling in a online form on our web-site. It can be used to report all kind of detected problems. The provided information will be directly forwarded to radimation-support@raditeq.com, and will then be handled accordingly.

This form is available for everyone, so there is no need to have an account for our dare.nl website. So also other customers can use this form to report detected RadiMation^® problems. We strongly encourage you to provide this possibility to your customers.

The link to the form is: http://dare.eu/en/instruments/emc-test-software/radimation-issue-report

Resellers

Note: Resellers that have direct access to the TestTrack database, should enter the details of the detected problem directly into the database. Please see the notes on Reporting Bugs In Database.

Resellers of RadiMation^® can access extensive information of all the reported bugs via the 'RadiMation defect database' accessible at http://testtrack.radimation.com, or through the usage of the TestTrack program.

An account is needed to access this information. If you do not have an account, we can create one for you by sending a request to radimation-support@raditeq.com